Tag: #Notification

6 articles found with this tag.

Work Samples / Module Configuration

Notification Designer

Overview Notification Designer is a powerful designer tool used to create tailored notification templates for diverse business needs. It facilitates the dissemination of updates, alerts, and system-generated notifications across multiple communication channels. Key Capabilities Versatile Design Elements: Seamless integration of images, tables, grid elements, and custom source code. Localization: Support for multiple languages to ensure global reach and customer satisfaction. Multi-Channel Support: Native support for Email, SMS, and Microsoft Teams. Prerequisites Before using Notification Designer, ensure the following conditions are met:

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Work Samples / SMS Design

Notification Elements

Even though SMS is plain text, you can use Notification Elements (Chips) to personalize messages with dynamic data. Types of Elements System Variables: {{Notification Name}}, {{Current Date}}, {{Tenant}}. User Variables: Contact cards, profile details like {{User_Name}}. Field Chips: Direct mapping from your selected Table Selection (e.g., {{SR_ID}}, {{Status}}). Usage Place your cursor in the SMS body where you want the variable to appear. Double-click the desired variable in the left panel. The chip will appear as bracketed text in the designer but will resolve to real data when sent.

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Work Samples / Email Design

Notification Elements

Build your email content using these core structural elements. Core Elements These are the fundamental building blocks of your notification: System Chips: Pre-defined tags like {{Notification Name}}, {{Current Date}}, and {{Tenant}}. Custom Elements: Add your own chips by defining a Display Name, Label Name, and Component Type. Component Types Chip: Standard variable placeholder. Link: Dynamic hyperlink. Image: Dynamic image source. QR Code: Generate QR codes based on record data.

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Work Samples / Notification Designer

Manage Notification Designer

The Notification Designer List page is where you manage your existing templates. It offers powerful tools for filtering, organizing, and exporting your notification metadata. List Page Features Customizing the View (Modify List Fields) Click the + (Plus) icon to re-order columns or toggle the visibility of specific fields like Created By, Tenant, or Notification ID. Finding Templates Search: Use the global search bar to find templates by Name or ID. Simple Filter: Use the funnel icon on any column for basic matching (e.g., “Active” status). Advanced Filter : Define complex logic to narrow down your list. Organizing with Views Create View: Save your current filters and column arrangements as a custom View. Manage Views: Click the view dropdown to edit or delete your saved configurations. Exporting Data Use the Export icon to download the current list of notification templates as an Excel or CSV file.

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Work Samples / MS Teams Design

Notification Elements

Notification Elements for MS Teams are granular, pre-defined components that help you build complex cards quickly. Available Elements Persona/Contact Cards: Automatically formatted displays for user information (Name, Avatar, Role). Status Indicators: Visual representations of a record’s current state (Progress bars, Chip styles). Time Stamps: Standardized date and time formats that adapt to the recipient’s local time zone.

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Work Samples / Logic & Triggers

Standard Notification Templates

The system maintains a set of standard templates for core modules. Example: Service Request (SR) Template A typical Service Request notification includes: Header: NovaTech IT Solutions branding. Dynamic Content: {{SR_ID}}, {{Status}}, {{Requestor_Name}}. Communication Log: A grid showing the history of updates. Actions: Approve/Reject buttons for the approver. Channel-Specific Standard Templates Separate standard templates exist for MS Teams (Adaptive Cards), SMS (Plain Text), and Email (HTML) to ensure the best possible user experience on each platform.

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