Tag: #Notifications

4 articles found with this tag.

Notification Designer

Overview Notification Designer is a powerful designer tool used to create tailored notification templates for diverse business needs. It facilitates the dissemination of updates, alerts, and system-generated notifications across multiple communication channels. Key Capabilities Versatile Design Elements: Seamless integration of images, tables, grid elements, and custom source code. Localization: Support for multiple languages to ensure global reach and customer satisfaction. Multi-Channel Support: Native support for Email, SMS, and Microsoft Teams. Prerequisites Before using Notification Designer, ensure the following conditions are met:

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Work Samples / Logic & Triggers

Schedule Notifications

Schedule Notifications are time-based triggers used for recurring alerts or time-critical updates. Use Cases SLA Alerts: Notify stakeholders when an SLA target is 50%, 75%, or 90% reached. Reporting: Send a summary of daily service requests to management every morning. Maintenance: Inform users of upcoming system downtime on a scheduled basis. Configuration In the Scheduler module, you select the Notification Designer Template as the ‘Action’ to be performed when the scheduled time is reached.

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Work Samples / Logic & Triggers

Workflow Notifications

Workflow Notifications are triggered by specific state changes or events within a business process flow (Workflow). Trigger Points Activity Transitions: When a workflow moves from one activity to another (e.g., from Draft to Awaiting Approval). Assignments: Notify an analyst automatically when a task is assigned to their queue. Approvals: Send notifications to the Requestor and Approver during various stages of the approval cycle. Application Designers can drag the Notification Activity into a workflow and select a template from the Notification Designer library.

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Work Samples / Logic & Triggers

Business Rule Notifications

Business Rule Notifications are data-driven triggers that monitor record changes in the system and execute a notification template when specific conditions are met. Configuration Conditions: Define the logic for the trigger (e.g., “If Category is Hardware AND Priority is Urgent”). Trigger Event: Choose between On Insert, On Update, or On Delete. Action: In the ‘Actions’ tab, select Send Notification and choose the template created in the Notification Designer. Example Automatically notify the Asset Manager whenever a high-value asset record is deleted.

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