Notification Designer

Overview

Notification Designer is a powerful designer tool used to create tailored notification templates for diverse business needs. It facilitates the dissemination of updates, alerts, and system-generated notifications across multiple communication channels.

Key Capabilities

  • Versatile Design Elements: Seamless integration of images, tables, grid elements, and custom source code.
  • Localization: Support for multiple languages to ensure global reach and customer satisfaction.
  • Multi-Channel Support: Native support for Email, SMS, and Microsoft Teams.

Prerequisites

Before using Notification Designer, ensure the following conditions are met:

  • User Role: The user must have the Application Designer role.
  • Navigation: Access the tool via Design Studio > Module > Designers.
  • Configuration Context: A Domain, Sub-Domain, and Tenant must be selected to initialize the designer.

Configuration Flow

Building a notification template follows a standard four-step workflow:

  1. General Characteristics: Define the notification’s name and description.
  2. Medium Selection: Choose the communication channels (Email, SMS, MS Teams).
  3. Design Template: Construct the template using drag-and-drop elements and data table selection.
  4. Summary: Review the final configuration before saving.

Use Case: NovaTech IT Solutions

Scenario: NovaTech IT Solutions needs to automatically notify both the Requestor and the Approver when a Service Request (SR) is approved.

Requirements:

  • Dynamic inclusion of the Service Request ID.
  • Display of the full Communication Log.
  • Structured Approval Details grid.
  • Professional Signature at the end.

Implementation: The Application Designer selects the Email medium, chooses the relevant data table, and uses the Approval Grid and Signature elements to satisfy these requirements.

Detailed Configuration

Explore the specific configuration options for each medium and general settings: