Standard Notification Templates

The system maintains a set of standard templates for core modules.

Example: Service Request (SR) Template

A typical Service Request notification includes:

Header: NovaTech IT Solutions branding.
Dynamic Content: {{SR_ID}}, {{Status}}, {{Requestor_Name}}.
Communication Log: A grid showing the history of updates.
Actions: Approve/Reject buttons for the approver.

Channel-Specific Standard Templates

Separate standard templates exist for MS Teams (Adaptive Cards), SMS (Plain Text), and Email (HTML) to ensure the best possible user experience on each platform.

Object Metadata & Configuration

The following tabs are available at the object level to store and manage configuration metadata:

Object Header Data

ID: B080-Server-UC4#WP002
Type: Infrastructure Node
Created by: admin_sb
Created on: 2024-03-21 10:15:00 UTC

System Attributes

Attribute Name	Type	Current Value
Priority	Enum	`High`
Impact	Enum	`Moderate`
Urgency	Enum	`Immediate`

Documentation Details

Documentation tabs are user-defined and client-specific tabs that can be assigned to all objects.

Note

The Documentation tabs may be used for storing additional technical information or operational context about the object.